General Terms and Conditions of Sale

These General Conditions of Sale and Use (hereafter referred to as “GC”) govern all distance and retail sales activities of EQlib Medispa, a limited liability company registered at the Registre des entreprises du Québec under the name 9322-3584 Québec Inc. and under the number NEQ: 1170944806, with headquarters at 1050 Sherbrooke West, Montréal, QC H3A 2R6 (Canada), represented by Mrs. Hélène Leblond in her capacity as president (hereafter referred to as “EQlib Medispa”). Notwithstanding any unilateral stipulation or provision, these GC govern any relationship whatsoever between EQlib Medispa and:

  • each of its customers or prospective customers using the Site hereafter defined (hereafter referred to as the “Customer”), particularly during any distance sale of any EQlib Medispa product (hereafter referred to as the “Product”);
  • any user of the site with the URL address of www.eqlib.ca (referred to as the “Site”), including any user accessing the site in any capacity or for any reason whatsoever (hereafter referred to as the “User”)

These GC may be modified at any time without notice. The Customer is therefore invited to read them carefully before placing any order, and the User is likewise invited to read them carefully during each visit.

Conclusion and Execution of the Contract

1.1 Offer and Acceptance

The acceptance and confirmation of the order are carried out by entering data on successive webpages in English or French. To submit an order, the Customer must have created an account on the Site and, for this purpose, have provided:

  • their identity (title, first name, last name);
  • their contact information (billing and shipping address, email address, phone number).

This page on our privacy policy explains how EQlib Medispa uses and protects the information that you provide to us when you use this website. EQlib Medispa is committed to keeping your information safe. We may ask you to provide certain information to help us identify you when you use our website, but you can be assured that we will only use this information in compliance with Canadian privacy laws. EQlib Medispa may modify its privacy policy by updating this page. You should check, read, and understand our policy to make sure that you agree with it and any changes made to it.

Privacy Protection

This site complies with the most stringent Canadian standards and laws relating to the protection of privacy and personal data. (Laws on the protection of personal information in Canada)

Données à caractère personnel

In certain circumstances, the User provides personal data concerning them. This data is subject to automated processing and is intended for EQlib Medispa. Certain information is required to access the service or carry out the desired operation. The User has the right to access, modify, or delete any personal data that they have provided to EQlib Medispa, and they may exercise this right by sending an email to us via our Contact page or by sending a letter to the following address: 1050 Sherbrooke West, Montréal, QC, H3A 2R6 (Canada). This information is used to provide the requested service, display personalized content, and make commercial offers of EQlib Medispa products and services.

Shipping Fees

Shipping is carried out by Canada Post and billed to the Customer.

Payment Methods

Payment is made immediately by credit card.

Delivery Periods

EQlib Medispa uses Canada Post’s shipping services. For your information, the average delivery time is normally 4 to 15 business days, depending on the destination of the Products.
Unless specifically mentioned before concluding the contract, EQlib Medispa agrees to deliver any Product ordered on the Site within 30 (thirty) business days.
The Customer has the right to cancel a purchase made over the internet from EQlib Medispa free of charge and on short notice if EQlib Medispa fails to comply with their delivery obligations.

In Case of Late Delivery

The Customer may cancel their purchase at any time, before the item has been delivered, within the following periods:

  • 30 business days following the agreed delivery date;
  • 30 business days following the purchase date, if no date is indicated in the contract.

Cancellation Notice

The Customer may send a cancellation notice within the periods specified above. The cancellation takes effect on the date on which this notice was sent.

Customer Reimbursement in Case of Late Delivery

EQlib Medispa agrees to reimburse the Customer within 15 business days following the cancellation of the purchase.

How can I exchange an item ordered on the EQlib Medispa site?

You may exchange any non-sale item ordered on the EQlib Medispa site within 30 days of the date on which your order was received.
What to do: We invite you to contact us using the form found in the Contact section. Don’t forget to specify your order number, the article number of the item you ordered, and the article number of the item you want to exchange it for. If the exchange is possible (depending on availability), the product must be returned in its original condition and packaging, accompanied by the invoice, to the following address by mail:
EQlib Medispa
Exchange Department
1050 Sherbrooke West
Montréal, QC (Canada) H3A 2R6

Upon receipt of the product, EQlib Medispa will make the exchange within 30 business days subject to availability.

You can exchange a sale-priced product unless otherwise stated during purchase.

The product may be exchanged within 7 days of the date on which your order was received, by mail only.

What to do: You must first send an email to [email protected] precisely indicating your order number, the article number of the item you ordered, and the article number of the item you want to exchange it for. If the exchange is possible (depending on availability), the product must be returned in its original condition and packaging, accompanied by the invoice, to the mailing address above.

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